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Major Components of a
Healthcare Administrator Search:
Private Executive Search
A
Look Behind the Scenes
Position
Definition/Performance Criteria
We recommend building the position from performance criteria, which are achievement-based, rather than duty-based. During the presearch interviews, we ask the question, “What will this person need to have achieved two years from now for you to look at him or her as superior?”, and build the criteria from the answers to this question.
PERFORMANCE CRITERIA
An excellent Chief Operating Officer:
Develops cross-departmental relationships. The new COO must develop a large number of credible and trusting relationships, initially with the four Chiefs and four Vice Presidents, but also with many other persons in positions whose support and involvement are vital to the future of this hospital and who often see their roles as diverse and conflicting. To accomplish all of the above, the COO must be a leader (and even teacher) who has proven that he or she can earn the trust and support of physicians and administrators, and others, who have sometimes conflicting agendas (for the short term, at least), and successfully align these people and their interests toward greater goals. This person will effect an improvement in the communications and consensus systems at the Hospital. He or she will build grass roots support for policies, procedures, decisions, changes, etc.
Develops Clinical Directors into true managers of their businesses.
Drives information systems implementation. This person will provide leadership and drive which will move our hospital rapidly ahead in the area of computerized systems applications in clinical operations.
Significantly improves efficiency and productivity. The new COO will show significant improvements in the efficiency/productivity of our clinical operations.
Creates programs that our community needs. This person will continually conceive and develop new and improved services and programming which have measurable impact on the community.
Is visible and accessible. The Chief Operating Officer is available to all staff members (not just the VP’s), and is a person who is seen. He or she is active and visible throughout.
Understands the clinical mindset.
Has made us into one institution. (Right now, we are many).
Copyright 2001 - 2010 by Alan Darling Consulting