“He has a tremendous knowledge and commitment to rehabilitation – probably better than I have ever seen in anyone else, and I’ve been doing this for 28 years.”

“His biggest issue is whether true rehab is happening.  He loves management and loves patient care.”

“He's known for his calm demeanor. You simply don't see him getting worked up, even when everyone else is panicking. He can generally calm other people down when they're in a panic. Some pople misread this, and view him as someone who ignores a problem. That's not the case - he has a different method for problem solving - but until you know him, you might think that he is not attacking every problem."

"He has a diligent, detail-oriented approach when facing issues.  He doesn't make rash decisions. His solutions will be thoroughly thought out, and he makes decisions only after gathering input from numerous people."

“He knows himself well.”

"While some managers build teams of people who are like-minded thinkers to themselves, Frank has built a team of people with all types of mindsets and temperaments. He's not uncomfortable having someone who is energetic and excitable - in fact, his number two could be described that way.  He's tolerant of different personality types, and encourages us to bring on a mix of different types of people."

"He knows how to get the best out of each person, and how to use their quirks to make the organization more effective."

"Look at where we were and where we are now. When Frank started, our Press-Ganey scores were at the 50th percentile. Now, our scores are in the 90's. At the same time, he's developed a far better finance/reimbursement team that has enabled us not to get properly paid for what we do. He's taken an organization that had negative cashflow to positive, in a time when most rehab organizations are losing money due to changes in the govenment reimbursement schedules."